The hotel is a luxurious but affordable boutique, offering city, Castle Hill and marina views and a full range of facilities for guests. The hospitality offer is enhanced by friendly staff, exceptional levels of service and attention to every detail. There are a total of 98 rooms at this city hotel. Guests are welcomed in a lobby with 24-hour reception. Facilities include air conditioning, a hotel safe, currency exchange, lift access to the upper floors, conference facilities, wireless Internet access, room and laundry services, and a car park. Guests are invited to wine and dine in the bar or restaurant.

The hotel is ideally situated in the heart of the central business district, just 2 km from the Amtrak train station. Local attractions include Cotters Markets, Rock Pool, Billabong Wildlife Sanctuary and many more. Townsville Airport is 6 km away.

Guests can start their day off with a scrumptious breakfast and later enjoy a delightful lunch as well as dinner served at the onsite Anchorage Restaurant.