The hotel is located in a neo-Jacobean building with a history dating as far back as 861 AD. The hotel has recently undergone a major refurbishment and investment programme to offer the ultimate in luxury accommodation, facilities and services. The hotel has 199 guest rooms and is fully air-conditioned. Services provided include a lobby with 24-hour reception and check-out desk, a hotel safe, a cloakroom, lift access, a café, a bar and restaurant. In addition the hotel has conference facilities and for an additional fee guests can make use of the hotels' Internet access (including WLAN) and room and laundry services. There is a car park for guests arriving by car.

Located in Selsdon, just off Addington road, the hotel is 15 minutes from Croydon town centre which has a variety of shops, bars and restaurants. For a wider selection of shops guests can take a trip to Bluewater Shopping centre, the largest shopping centre in Europe just 45 minutes from the hotel. For a fun-filled family day out, guests can visit Chessington World of Adventures, Thorpe Park or Madame Tussaud's, all within an hour of the hotel. For theatres, museums and famous monuments, central London is a short journey away (60 minutes by car). Gatwick International Airport is 15 km from the hotel while Heathrow is 40 km away.

There is a breakfast buffet provided by the hotel. Evening meals can be enjoyed either from a set menu or buffet style.