The air-conditioned hotel features 301 spacious guest rooms including 21 suites and 70 Club Sofitel rooms, each with an average size of 42 m². Guests are welcomed into the foyer by a 24-hour reception/check-out service, from which they have lift access to the rooms, and where they may also make use of the hotel safe, cloakroom and currency exchange facilities. Further services include room and laundry services, and bicycle hire. The hotel has its own hairdressing salon, bar, TV lounge, bar and restaurant. WLAN Internet access is provided throughout the complex. The combination of the resort's conferencing facilities and environment with the Sofitel luxury experience create a perfect solution for business meetings or leisure functions. Younger guests may enjoy use of the hotel playground, and parking is available for guests arriving by car.

Centrally located between Hangzhou central business district, West Lake, and Xiaoshan, the resort offers a unique venue. A trip to Xiaoshan city centre will take just 15 minutes by car, or 20 minutes by public transport.

The restaurants and bars provide the perfect setting for relaxing and socialising, offering specialities such as refined French cuisine and the latest fusion dishes from around the world. Breakfast is available as a buffet or from a menu, while lunch and dinner are available either in buffet or fixed menu form, or à la carte.