The hotel, which was renovated in 2009, consists of a 5-storey building with a total of 32 rooms. The air-conditioned hotel has a lobby/ reception area with lift access to the rooms. Reception and check-out services are open 24 hours. There is a TV lounge and a safe. There is also a café and breakfast room at guests' disposal. Wireless Internet access is offered (fees may apply). Public parking is available close to the hotel.

The hotel enjoys an excellent location in the historical centre of Bilbao, between the Arriaga Theatre and the Cathedral of Santiago, a short step away from the financial area. From the hotel guests can visit the most important museums of the city on foot, such as the Guggenheim Museum and the Museum of Fine Arts. Public transport and shopping are located just around 1 minute's walk away. The beach at Las Arenas is around 20 minutes away by car or public transport. Bilbao Exhibition Centre is some 8 km away. Bilbao Airport is roughly 14 km away.

A continental breakfast is served daily.