This 5-storey chalet-style hotel comprises a total of 95 rooms of which 14 are suites. Facilities include a foyer with a 24-hour reception desk, a safe and a lift in addition to a lounge with a fireplace and a reading area, a hotel bar and 4 in-house restaurants: daily culinary delights are served up in the dining room, in the homely ambience of the Schwyzerstüblis, in the Italian gourmet restaurant, da Mario, and in the Valais cellar restaurant, Prato Borni. Business guests may make use of the modern seminar rooms, which may also be used as banqueting rooms and room and laundry services round off the exclusive offerings. The very large lobby/ lounge has been extensively furnished with wood which gives it a very comfortable feel. There is plenty of seating in the lounge area which is centered by a magnificent open fireplace.

Located at the heart of the car-free spa resort of Zermatt, this hotel lies within 100 m of the town's train station as well as from the valley station for the Gornergrat railway. Other mountain railways as well as the nearest stop for the ski bus are to be found within walking distance of this hotel that offers ideal winter sports facilities as well as access to an abundance of exclusive shopping and entertainment venues.

There is a choice of two Swiss restaurants and another specialising in Italian cuisine. The restaurants are all well furnished and are in keeping with the style of the rest of the hotel.