Extensive convention and meeting facilities are located in the Pavilion Convention Centre. There are 594 rooms, 2 penthouses and 29 suites with beach or mountain views. Executive floors including lounge facilities are also available. The property has 6 ha of beautifully landscaped gardens and a Monorail to Oasis Shopping Centre. There is also a 24-h cafe and an authentic English pub offered.

The hotel is located on its own lush, tropical island, Broadbeach Island, and set among six hectares of landscaped gardens and parkland. The hotel is just 30 minutes' drive from Coolangatta Airport, the Gold Coast's domestic airport, and within a few minutes' walk from the finest shopping on the Gold Coast.