The hotel is conveniently located in the heart of Medan facing the popular Merdeka Walk and literally next door to the Bank Indonesia office complex. The Central Business District, major restaurants and shopping centres are in the hotel's immediate vicinity. Lapangan Merdeka in the city centre is a 2-minute walk and Medan central train station is 5 minutes' walk. Belawan Seaport is approximately 2.4 km from the hotel, Maimun Palace is 3 km away and Masjid Raya (The Great Mosque) is around 3 km away. Polonia Airport is approximately 15 minutes by car from the hotel. This contemporary city hotel is committed to the highest international standards with a wide range of facilities. Guests will be delighted with all that the hotel has to offer, such as the state of the art meeting rooms, various restaurants, lounges and a cafe and a disco. Guests are welcomed to the air-conditioned business hotel in a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities and lift access to the upper floors. Further facilities include a hairdressing salon, wireless Internet access, room and laundry services, and a car park. The aparthotel offers 245 accommodation units in total. The spacious and modern minimalist rooms are furnished with parquet flooring, a work desk and a sofa. In-room facilities include an LCD TV, coffee and tea making facilities, air conditioning, a private bathroom with shower, a double or king-size bed, and a terrace or garden. Other in-room amenities include a direct dial telephone, Internet access, a safe, minibar and central heating. The hotel offers Medan's most complete Thalasso therapy spa facility, which has an outdoor swimming pool with separate children's pool and poolside snack bar, a hot tub, reflexology treatments, a gym, aerobics/yoga room, spinning classes, a steam room and sauna, massage service and other spa treatments.

El Grand Aston City Hall Medan cuenta con una ubicaicón conveniente en el corazón de Medan, con fácil acceso al distrito de negocios, el centro de comida, los principales restaurantes y centros comerciales

El Grand Aston City Hall Medan ofrece una amplia selección de cocina china, japonesa y occidental. Además dispone de una cafetería y un salón con piano.