When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Pakuwon Mall. This family-friendly hotel is 1. 2 mi (1. 9 km) from Ciputra World Mall and 1. 3 mi (2. 1 km) from Surabaya Town Square. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle. Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks. Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee. Featured amenities include a business center, limo/town car service, and express check-in.

El hotel Shangri-La está situado en la privilegiada zona residencial de Darmo, cerca de numerosos campos de golf internacionales. Asimismo, está cerca de la autopista de peaje que permite fácil acceso tanto a la zona de negocios como a la zona comercial del centro y conecta con todos los principales distritos industriales y comerciales. El aeropuerto internacional está a aproximadamente media hora en coche.

Hay varios restaurantes y un bar salón que ofrecen cocina china, japonesa, italiana e internacional, comidas ligeras y bebidas.