The hotel includes 365 rooms, spread across 5 buildings, as well as a 24-hour reception, a hotel safe, lift access, a cloakroom and currency exchange facilities. In addition, guests can visit the Sun bar on the 7th floor terrace in the main tower, and can make use of the games room, WLAN Internet access, fax, function and conference facilities, laundry and room services, launderette, medical assistance, kids' club, playground, children's supervision and car park. Furthermore, the Círculos nightclub and the Contempo bar feature live music, whilst the Referee's Sports bar serves special drinks and cocktails. Some facilities are wheelchair-accessible. Dining options are offered in Referees's restaurant with international cuisine and a special touch from the head chef.

This hotel lies right by Acapulco harbour, only 3 streets from the shopping centre. Within around 150 m, guests will find the nearest sandy beach, public transport and shopping opportunities. Nightclubs and bars are also within easy reach along Avenida la Costera (around 200 m away). Fuerte de San Diego fort is around 1 km away and Felsen La Quebrada and the archaeological finds are around 1.3 km away. In addition, La Cruz, Isla de Roqueta and Acapulco International Airport are roughly 2 km from the hotel.

All meals are available from the buffets served. Lunch and evening meals may also be selected from the à la carte or set menu. It is also possible to book half-board, full-board or an all-inclusive stay.