This luxury hotel is popular thanks to its Canadian charm combined with excellent hotel and room facilities, and good service. The hotel comprises 14 floors with a total of 556 rooms, including 38 elegant suites. Guests are welcomed in the inviting lobby which houses a 24-hour reception desk, safes, and a currency exchange. The hotel also has a breakfast room, a bicycle storage room, and public Internet access. Room and laundry services complete the offerings. Those arriving by car may make use of the car park and the garage. This hotel participates "Green Partnerhip Program".

This exclusive hotel enjoys a great location in Vancouver's cultural and entertainment district, where a broad range of shopping and entertainment venues are to be found. There is an underground/ overground station directly in front of the hotel. The beach and sea are some 20 minutes from the hotel.

Guests may select their breakfast and lunch from a buffet. Lunch and dinner may additionally be taken as a set menu or à la carte. Furthermore, special dietary requirements can be catered for.