Hotel Grand Star has an indoor pool, a spa tub, and a sauna. Complimentary wireless Internet access is available in public areas and an Internet point is located on site. Business amenities at this 4-star property include a 24-hour business center, small meeting rooms, and audio-visual equipment. Dining options at the hotel include 2 restaurants along with a coffee shop/café and a bar/lounge. Guests are served a complimentary breakfast. The staff can provide concierge services, tour/ticket assistance, and business services. Additional amenities include a 24-hour fitness facility, gift shops/newsstands, and laundry facilities. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). The 118 air-conditioned guestrooms at Hotel Grand Star include minibars and safes. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with satellite channels. Bathrooms offer bathtubs and hair dryers. Renovation of all guestrooms was completed in March 2011.

The hotel is located at the heart of Istanbul's old town in Findikzade just a few minutes walk from a selection of the city's top sights at a distance of 2 km to Sultanahmet, 1,5 km to Taksim and 10 km to Airport. It is ideally situated for access to a range of entertainment venues, taking the tram in front of the hotel.