The hotel, which was renovated in 2007, is indeed one of the best places to stay when in town. It offers comfortable guestrooms, elegant ballrooms, exquisite Veracruz cuisine at the restaurant, and is strategically located near to the sea and the main local attractions. These assets are enhanced by the impeccable service. The air-conditioned hotel comprises a total of 125 guestrooms and offers a lobby with 24-hour reception, a hotel safe, currency exchange facility and lift access. In addition the hotel features a café, bar, cloakroom, direct dial telephone, conference facilities and Internet/WLAN access. Room and laundry services are also offered.

The hotel is situated in a beautiful, peaceful area of the city just a short distance from the main shops, tourist attractions and museums. It is particularly close to one of the most important aquariums in Latin America. The hotel is just 20 minutes away from Veracruz International Airport, 5 minutes from the bus station, 10 minutes away from the historic centre and only 100 m from the beaches. Castillo de San Juan de Ulua is about a 15-minute drive away. The "Baluarte de Santiago" remains is about a 20-minute walk away, while the Mocambo beach and "Plaza las Americas" shopping centre are both about 40 minutes away.

Breakfast is served as a continental-style buffet. Lunch and dinner are available à la carte, from a set menu or as a buffet.