This air-conditioned hotel is decorated in Mexican style and comprises a total of 140 rooms on 2 floors. As well as large gardens the hotel has an entrance hall with 24-hour reception, a hotel safe, a currency exchange and a cloakroom. In addition guests may make use of the on-site conference facilities, TV room and breakfast room. In addition to this there is public Internet access, room and laundry services, medical assistance and a shuttle service to the airport and American consulate, and parking is provided for those arriving by car.

The hotel is located in the commercial and tourist district of the city, around 3 minutes from the Córdova Américas bridge, which leads to the USA. Guests can reach the centre of Cívico Paso del Norte and its conference centre within around 5 minutes. Restaurants, bars, nightclubs and a variety of shopping options are also located just a stone's throw from the hotel. The Museo de Chamizal is around a 5-minute drive away, and the airport is approximately 25 minutes from the hotel.

American Express, VISA and MasterCard are all accepted methods of payment.