Renovated in 2008, the air-conditioned hotel includes the following facilities: 122 en suite and 156 deluxe air-conditioned rooms , a lobby with a 24-hour reception, lift access, a café, wireless Internet access throughout the hotel, 3 restaurants, an award-winning pub, conference facilities, disabled access and onsite car-parking facilities (fees apply). The lobby is medium in size and is decorated in a modern style with a limited seating area for guests.

This hotel is situated in the heart of London Docklands, only a short distance from London City Airport (around 3 km), Canary Wharf (5 km approx) and Tower Bridge (8 km approx). The Docklands Light Railway (DLR) stops at Custom House for ExCeL for direct access to the western entrance of the ExCeL centre and is directly opposite the hotel. The DLR provides direct links to the London underground network including the Jubilee Line at Canning Town station, District and Circle at Tower Gateway, Northern Line, Central, Waterloo and City, Circle and District Lines at Bank Station.

Rates include a continental breakfast each morning. Guests may ask for an English breakfast for an upgrade charge. There are restaurants, pubs and cafes in the hotel where guests have to pay directly.