The city hotel offers 142 rooms. It has a business centre with computer equipment and 2 modern meeting rooms, a function room which can be divided into 3 sections, panoramic lifts, restaurant, equipped modern gym, pool and garden, 24-hour tobacco sale, high-speed wireless Internet throughout the hotel and a parking area for guests. Guests are welcomed into a lobby with 24-hour reception and check-out facilities. Additional facilities at this air-conditioned establishment include a cafe and a bar. Room service and laundry service are available for a fee, and those arriving by car may leave their vehicle in the hotel's car park.

This is the only chain hotel in the area, with an enviable location. It is in the immediate vicinity of the town centre, public transport, shops, the park and the beach. The hotel is also only 5 minutes' drive from the border crossing to the United States (via Garita de Otay) and the International Airport.

Guests can enjoy either a continental or buffet breakfast. Lunch is available from a buffet or à la carte, while dinner is served à la carte.