The 422-room city hotel, which was one of the first international hotels to open in the city of Singapore, was renovated in 2006. 24 storeys high, it offers breathtaking views of Orchard Road, as well as three restaurants, a delicatessen and a cosy lobby bar. Meetings and conference facilities together with complete technological and secretarial support services are available for the business traveller. It is fully air-conditioned and has a lobby, 24-hour reception, hotel safe, currency exchange, lift, barber's/hairdresser's, shopping facilities and Internet access (fees apply). There are also room (24 hours) and laundry services as well as parking facilities available (all subject to fees). Situated at one end of the shopping arcade within hotel, it is medium sized with a limited seating area. Though aged, lobby still looks elegant with marble flooring and sophisticated decor.

Conveniently located on fashionable Orchard Road and in the heart of Singapore's shopping, entertainment and commercial district, the hotel is a leisurely 20-minute drive from Changi International Airport, a 5-minute walk from the Orchard Mass Rapid Transit Station (underground rail network), and is easily accessible via taxis or buses right to its doorstep. It is a 5 -10 minute walk to several shopping centres: the Forum, Far East Shopping Centre, Wheelock Place, Tangs and Shaw House which also houses a multiplex cinema. Botanic Gardens, theatres on the Esplanade, Merlion Park, Fort Canning Park and The Asian Civilisation Museum all just a 5-10 minute drive away.

Breakfast is served as a continental style buffet. Lunch and dinner are served either as a buffet or as à la carte.