This air-conditioned city establishment comprises a total of 520 guest rooms and welcomes its guests into a lobby with a 24-hour hour reception and a hotel safe. It features a restaurant and a range of business services, including wireless Internet access in public areas, a business centre with private boardrooms and secretarial services, and extensive conference facilities. The hotel also features Plaza Club executive floors and a lounge area. Room and laundry services are provided and guests arriving by car can leave their vehicles in the nearby car park (fees apply).

This city hotel is located at the centre point of Shanghai, on Nanjing Road. The establishment adjoins the new SEGA World entertainment centre, the IMAX cinema and movie complex, and the 10-storey New World shopping emporium.

Dining options at this hotel include a revolving restaurant on the 45th floor, the Sky Lounge bar on the 47th floor, western and Chinese restaurants, and a lobby lounge bar. Breakfast is served daily and lunch and dinner can be selected from the set menus.