A signature of the brand, the hotel comprises 2 connecting buildings, the first being the Heritage Building, which previously housed the renowned Shanghai Club, famed as an exclusive Gentlemen's Club in the 1920s, located at No. 2 on the Bund. Across the immaculate courtyard is a newly built contemporary tower located parallel to the Bund, on Sichuan Road. The Salon is ideal for high teas and intimate gatherings. Otherwise, guests can have a quick pick-me-up in the afternoon or catch up over evening drinks at The Long Bar or The Library. Business guests can take advantage of the conference facilities.

The hotel is situated right on the celebrated Bund, and it enjoys scenic views amidst cosmopolitan dynamism. The hotel is easily accessible by metro and is directly linked to Yan'an Road, which tunnels under the Huangpu River linking to Pudong New Area, the financial and commercial hub of modern China. Nanjing Road, a centre of retail and commerce in Shanghai for more than a century, is also within walking distance.

The hotel has an array of 6 uniquely designed restaurants, lounges and bars, which are the epitome of chic socialising and fine dining. Modern and elegant, Peacock Alley is an upscale lounge that orchestrates the perfect symphony of the chain's classic surroundings and fresh contemporary ambience. A Chinese restaurant, complete with private rooms, serves authentic Chinese delicacies while the Brasserie and Specialty Restaurant meets guests' other dining needs.