The air-conditioned hotel offers traditional Southern hospitality with world-class service. The upper mid-scale hotel is here to meet client's needs with three meeting rooms and luxury hotel accommodation with 122 over-sized rooms and suites. Facilities include a 24-hour check-out service, a hotel safe, lift access and wireless Internet access.

There is a free hotel shuttle service which offers transportation to the airport and Lynx Light Rail for visits to many local restaurants, Charlotte Convention Center, Time Warner Cable Arena, Bank of America Stadium, the uptown business district and other attractions. The centre of Charlotte is a 15-minute drive from this family-friendly business hotel, South Park Mall is 18 minutes away and Lynx Light Rail station is around 8 minutes away. Guests will find numerous bars, the Billy Graham Library and Carowinds Theme Park and Renaissance Park all within a 5-minute drive of the hotel.

A complimentary hot breakfast buffet is served each morning.