The air-conditioned hotel was awarded the ISO 9001:2000 by the China Quality Certificate Center and features 342 elegant rooms and suites. The property has extensive conference facilities, catering for events of 10-400 guests as well as a range of restaurants, bars and entertainment options. The extensive facilities include a business centre, hairdressing salon, café and disco. Guests are welcomed into a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities, a cloakroom, lift access and a newspaper stand. For an additional fee, guests may also make use of the WLAN Internet access, room and laundry services and a car park.

The city business hotel is conveniently located in central Shanghai, within 15 minutes' walk of the district of Jing'an with its business and shopping centres, and 7 minutes from Jiangsu Road metro station. Guests will find restaurants, nightlife and a bus station on the hotel's doorstep and the Hengshan Road bar street is around 1.5 km away. The city centre and People's Square is around a 10-minute drive from the city hotel and nearby attractions include Jing'an Temple (1 km), Nanjing Road and Shanghai Museum (2.8 km), the Bund (4.5 km) and Oriental Pearl TV Tower (7 km). Shanghai Railway Station is around 5 km from the business hotel.

Straits Restaurant offers a daily Continental buffet breakfast as well as à la carte, set menu and buffet options for lunch and dinner seven days a week. The à la carte menu is a gastronomic gourmet guide featuring Shanghai favourites, Oriental delights as well as classic and contemporary Western cuisines.