The hotel features 109 fully air-conditioned superior rooms and suites with modern décor, excellent natural lighting and high quality room amenities. Guests can savour the delights of the Hawke's Bay with excellent dining at The Exchange Bar and Brasserie, which highlights local food and wine, while offering both indoor and al fresco dining. The hotel also provides guests with a 24-hour reception, breakfast room and car park.

Offering a central waterfront location on Marine Parade, the hotel is directly across the road from the War Memorial Convention Centre and is just two minutes' walk from Napier's famous art deco style main street.

The restaurant offers à la carte cuisines and buffets for breakfast and dinner. Food is also served in the bar.