The modern hotel is surrounded by trees, palms, garden and the rocky coast of Quebrada, with a view over the Pacific Ocean and Santa Lucía's charming bay. The hotel has a total of 133 rooms. The hotel features a 24-hour reception, a hotel safe, a cloakroom, a currency exchange facility, shops, bars and restaurants. In addition, guests can make use of conference facilities, medical care, room service, a postal service, a key service and luggage storage. There is a car park.

This hotel is located about 5 minutes away from the town's Zócalo, the shopping centre. Papgayo park is around 15 minutes away. Acapulco airport is about 50 minutes away and links to the public transport network are to be found approximately 300 metres from the hotel.

The hotel also offers 2 restaurants: the ""Don Carlos"", which is a floor below the lobby with a sea view, which serves regional cuisine, and the ""La Perla"" restaurant, which is in the Quebrada rock-jumper's house and is visited by many celebrities, whose photos are hung in the La Fama parlour. There are also 2 hotel bars, in which national and international drinks can be ordered.