The hotel has a total of 302 rooms, of which 92 are standard rooms, 109 are Deluxe, 47 are Deluxe Premier, 49 are Meliá Deluxe, and there are 4 Junior Suites and 1 Executive Suite. Facilities at this air-conditioned establishment include a café, a restaurant, a hairdresser, conference facilities and 24-hour room service. There is parking available for those arriving by car. The hotel lobby is large in size with attractive marble floors and extensive seating areas.

The hotel is located in the city centre of Kuala Lumpur, opposite the Times Square Shopping Centre, a one-stop entertainment centre which includes an indoor theme park, retail outlets and an IMAX cinema. It is surrounded by business complexes, major shopping malls and entertainment spots.

E1 Patio Coffee House serves a wide variety of local and international food, open for breakfast, lunch, dinner and weekend hi-tea.