The hotel was built in 1966, renovated in 2009 floors and consists of a total of 67 rooms on 9 floors, of which 2 are suites, 9 are singles and 56 are doubles. The hotel's facilities include a lobby with a 24-hour reception, a lift, a safe, a café and a TV room. The inviting air-conditioned à la carte restaurant has a separate non-smoking area for guests. Business guests may make use of the conference room and the public Internet terminal Guests may park their cars either in the hotel car park, or in the garage. A laundry and room service as well as medical assistance are all available.

This hotel offers the best location in the centre of Bilbao, opossite the Gugenheim Museum, only 5 minutes walking, close to public transport, shopping area, Old Town, restaurants, bars and pubs. The nearest nightclub and various shopping venues are only a stone's throw from the hotel and the nearest beach is some 18 km away.

Guests are invited to serve themselves from the buffet at breakfast. At lunchtime and in the evenings dishes may be ordered from a set menu or from the à la carte selection. In addition, the hotel also caters for guests with special dietary requirements.