This hotel comprises a total of 415 rooms, of which three are suites and 4 are disability-friendly, spread over 11 floors. Facilities at this airport hotel include an elegant foyer with a 24-hour reception desk, a safe, a currency exchange desk, Business Centre, and concierge. Dining options include the Elephant & Castle Restaurant located on the Marina and the Hemisphere North Restaurant & Lounge. There is an onsite gift Shop and public Internet access with W-LAN throughout the whole building. Business guests can use the well-equipped conference rooms, and the laundry service expand the exclusive offerings here. Additional services include seasonal bicycle rentals, and parking is available for those guests arriving by car. This hotel participates "Green Partnerhip Program".

This hotel is located immediately beside the Fraser River, near countless shops, restaurants, bars, and further entertainment venues. Links to the public transport network as well as famous sights such as the Golden Zone, the Asian Market, the River Rock Casino, and Steveston Fishing Village are all located in the near vicinity. The centre of Richmond lies just 20 minutes on foot away, while it is a 20-minute drive to Vancouver city centre and the nearest railway station.

Guests may select their breakfast from the Hemisphere North Restaurant and lunch from the Elephant & Castle Restaurant on the Marina. Furthermore, there is 24-h in-room dining available and special dietary requirements can be catered for.