This hotel underwent renovation work in 2005 and comprises 10 floors with a total of 858 rooms. Facilities include an air-conditioned foyer with a 24-hour reception desk, safes, a currency exchange desk, a cloakroom and a lift in addition to a café, 2 bars and 2 air-conditioned restaurants. Business guests are offered use of several conference rooms and there is a deli, a newspaper stand, a selection of shops and a hairdresser's to make use of. It is possible to gain access to the Internet and room and laundry services are on offer. There is a car park for those arriving by car (fees apply). Lobby is large and features airline arrival/departure monitors, 10 check-in/check-out stations, concierge and a multilingual staff.

This smart, full service hotel lies directly at O'Hare airport, within a few minutes' walk of all terminals as well as the 'L' train station, which provides a link to downtown Chicago. An abundance of shops, restaurants and bars are to be found within 6 km of the hotel and further links to the public transport lie within 2 km of the hotel.

A hearty breakfast is on offer to guests each morning; lunch and the evening meal can be chosen from a menu.