This air-conditioned city hotel is composed of the 4-storey north tower and a newer 8-storey south tower, offering a total of 400 guest rooms. Business guests and conventioneers comprise the hotel's winter clientele, while groups and cruise-ship passengers congregate here during the summer. Public areas are smoke-free all year round, but smoking rooms are available to guests during summer months. Complimentary 24-hour transportation is provided to and from the airport and the Alaska Railroad depot. Further facilities include a lobby with reception and check out, a hotel safe, lift access, a bar, a restaurant, conference facilities, Internet access and parking for those arriving by car. For an additional fee guests can make use of the laundry service. The hotels upscale lobby is great for mingling with other guests and friends while enjoying a complimentary newspaper or free wireless computer access. The lobby includes a friendly bus line office that is waiting to help book tours around town.

Located in downtown Fairbanks, within 3 blocks of the government offices, the hotel is 1.6 km from Fort Wainwright. A walking and running path just outside the hotel's door winds along the nearby Chena River. Cross-country skiing is available seasonally within 8 km of the hotel. Fairbanks Golf and Country Club, open to the public, is 10.4 km away.

From mid-September to mid-May, a complimentary breakfast is provided each morning. Red Lantern Steaks and Spirits is an American fare restaurant open for breakfast, lunch and dinner. The Northern Latitudes restaurant opens during summer months only.