This air-conditioned city hotel is one of the nicer hotels in the north, offering personalised service in a welcoming atmosphere. The friendly and gracious staff will attend to guests' every need. The building's concrete construction makes it very quiet. A lobby, 24-hour reception and check-out services, hotel safe, lift access, conference facilities, Internet access and a laundry service (subject to fees) are all provided. The Malamute Saloon Lounge is a great place for a cocktail or espresso, and the large outdoor decks are perfect for meeting friends, dining or enjoying a relaxing drink. The hotel has 84 rooms spread across 4 floors, with a variety of room types to meet guests' needs. A complimentary airport shuttle service is available.

The hotel is conveniently located less than 8 km from many key area attractions such as the Museum of the North, Alaska at 40 Below, the El Dorado Gold Mine and the Ice Museum. Families visiting the area will especially enjoy spending the day at Pioneer Park amusement park or taking a cruise on the Riverboat Discovery. The Birch Hill Recreation Center, only 11.2 km away, offers 32 km of groomed Nordic skiing trails for those who enjoy the outdoors. Less than 1 hour from this Alaska hotel, guests can visit the Chena Hot Springs at the Chena Hot Springs Resort.

The hotel has a restaurant.