This city hotel is ideal for business travellers and holidaymakers alike and comprises a total of 210 rooms and deluxe suites spread over 5 floors. Facilities on offer to guests at this air-conditioned establishment include a lobby, safes for guests' valuables (available at reception), lift access, disability-friendly amenities, a hairdressing salon and a restaurant. Business guests will appreciate the conference facilities and business support. Guests can also take advantage of the room service (charges apply) and both laundry and valet services. Parking is available for those arriving by car.

This hotel is within walking distance of West Lake and 4 km from Hangzhou railway station. It lies 13 km away from Hangzhou Airport.

Guests will enjoy the rich cuisine available at this hotel. The Heli Restaurant serves deluxe dishes in Guangdong style and the New Banyan Restaurant offers local dishes in Hangzhou style.