The city hotel includes 296 rooms and suites, 4 food and beverage outlets, conference rooms with accompanying conference facilities for business travellers and two types of wedding chapel. The hotel also houses Wing Bay Otaru, one of Hokkaido's largest shopping malls, with a wide range of dining, retail and entertainment options including cinemas and spa facilities. The air-conditioned hotel offers a 24-hour check-out service, a currency exchange, a hotel safe and lift access. There is a bar and a restaurant on the premises. Guests can take advantage of the hotel's room and laundry services and those arriving by car may park their vehicles in the hotel's car park.

The hotel is located on Ishikari Bay, just 35 kilometres away from Sapporo, in the Hokkaido prefecture which is the northernmost of Japan's four major islands. The 18-storey hotel is strategically located in the picturesque sea-trading port of Otaru, which is a romantic and picturesque town renowned for its quaint old quarters and streets, Victorian-style stone buildings and canals as well as its glass-blowing cottage industries. Located just 30 minutes from Sapporo, the hotel is a 5-minute walk from Otaru Chikko Station and a 65-minute train ride from New Chitose Airport.

Terrace Brasserie offers buffets from breakfast to lunch and dinner, consisting mainly of Italian and Chinese cuisine. At Bay Lounge guests can enjoy desserts specially made by hotel staff in this spacious and open-style lounge.