The hotel's many suites extend the level of luxury and are unrivalled in their sense of elegance and class. Every one of the 142 rooms is a testament to world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated by the hotel's public spaces with design elements at every glance. Guests are welcomed into a lobby and the hotel has a café, bar and restaurant on the premises. There are conference facilities available to business guests and Internet access is provided.

The hotel is situated adjacent to The Village Market Shopping & Recreation Centre in the upmarket suburb of Gigiri. It is also located near the United Nations and the US Embassy in Nairobi with excellent facilities in the adjoining shopping centre, the largest in East Africa.