The hotel is designed specifically for today's business and leisure travellers. With 389 spacious guest rooms at the hotel, the air-conditioned property also offers a lobby with 24-hour reception and check-out services, lift access, a restaurant, conference facilities, Internet access and a car park. Hotels lobby with its loft sytle glass walls, allows natural light to flood in, evoking sense of chic urban living.

Nestled in the city's golden triangle and atop the hill of Jalan Mathies, the hotel is adjacent to Hills Shopping Mall, a two-storey city lifestyle shopping centre opened in 2009. Guests can easily venture on foot to discover the city's diverse selection of shops, restaurants, temples and bazaars. It is just a mere 20-minute drive from Kuching International Airport.

Puzzle, the hotel's all-day dining restaurant offers a relaxing al fresco dining experience as well as private dining rooms. International dishes with a focus on regional cuisine are available all day and into the night from interactive cooking stations or à la carte.