The hotel is a beautifully designed building with a breathtaking view of the brilliant South China Sea and overlooking the rustic villages of Terengganu, offering a total of 190 rooms. The hotel is air-conditioned and has a lobby with a hotel safe and lift access. A restaurant, café, as well as room and laundry services feature. The hotel provides good conference and banquet facilities for business guests. Parking facilities are available for guests arriving by car.

This city hotel is ideally located just a few minutes stroll away from the Shahbandar jetty and the river mouth where fishermen unload their daily catch. Famous landmarks surrounding the hotel include the Floating Mosque, the bustling Pasar Payang as well as various historic, commercial and government buildings. Dungun is a 90-minute drive away, while Setera Semai Silk-Weaving Centre and the traditional fisherman's house are both 45 minutes away. It is 30 minutes by car to Kraftangan Malaysia-Handicraft Centre.

Jala Mas Coffee House is open for breakfast, lunch and dinner and offers a large variety of local and international cuisine. Pastries and cakes are served daily.