Built in 1982 and renovated in 2004, the hotel comprises 155 comfortable rooms and offers guests a café with a capacity for up to 240 persons, 6 banquet and conference rooms with a capacity of 25-400 persons, a bar, a restaurant, a lift, a hire safe, a currency exchange, car rental, a travel agent, wheelchair-accessible facilities, banquet, room and laundry services as well as a babysitting service, a children's play area and medical assistance. This is a modern deluxe hotel building renovated in 1993.

This hotel is situated in Merida, just a few steps from Paseo Montejo and around 20 minutes away from the airport. The capital of the State of Yucatan lies roughly 30 minutes away.

The café Kaynicte serves local cuisine, while Los Kates bar offers drinks and exotic cocktails.