This 600-room hotel features 8 meeting rooms, a business centre, bank, gift shop, 4 restaurants, lobby bar and a flat-screen TV with airport information. The air-conditioned hotel has a lobby area with 24-hour reception and check-out service, hotel safe, currency exchange facilities, a cloakroom and lift access. There is also a café, hairdressing salon, WLAN Internet access (charges may apply), a laundry service, car park and undercover parking garage. A room service including the Bice Bistro menu is also offered.

Various restaurants, pubs, nightspots and shopping venues can be found approximately 15 minutes by car from the hotel, while links to the local public transport network, including the bus and metro stations, are right on the hotel's doorstep. The hotel is located 1 km from General Abelardo L. Rodriguez International Airport and the airport property has internal access to Mexico City's airport via gate B3 in Terminal 1. A free shuttle from Terminal 2 is also available.

The hotel serves a continental breakfast and breakfast buffet, while lunch can be taken in buffet form or selected from a set or à la carte menu. A set menu and à la carte menu are offered for dinner.