This air-conditioned, family-friendly luxury hotel offering over 200 years of history was renovated in 2004. Guests have access to the wonderful hotel gardens and terrace and there are a total of 5 floors with 120 rooms on offer, which includes 4 suites and 1 room with disabled access. Amongst the facilities count a foyer with a 24-hour reception desk, a safe, a currency exchange facility, a cloakroom and a lift in addition to a café, a hairdressing salon, El Estribo bar, the Peques Club, a games room, a smoking room, a TV room, a seafood restaurant and a breakfast room. Computers and Internet access (WLAN) are available in the business centre and various conference facilities are on offer. There are room and laundry services to make use of, as well as a laundrette and younger guests may participate in the kids' club activities or let off steam in the playground. Those arriving by car are offered a car park and a garage and there is also a bicycle hire service for active guests.

Lying at the heart of the historic old town in the port of Veracruz, this hotel lies across from the government palace, the zocalo (main square) and the cathedral.

It is possible to book a half-board, full board, all-inclusive or bed and breakfast only stay. Guests may select their breakfast from ample buffets and take their lunch a la carte. The evening meal may be taken à la carte or chosen from a menu. Special dietary requirements and individual-specific dishes can be provided.