The hotel building was constructed in 1947 and features typical Mexican architecture. It was renovated in 2004 and received a modern facade in the process. On offer in this air-conditioned establishment are a total of 92 rooms spread across five floors, in addition to a lobby area with a reception desk manned around the clock, a hotel safe, lift access, a café, and a currency exchange facility. Also available are three conference rooms (Villa Rica, Ulua I, and Ulua II), the La Antigua events room for up to 250 persons, a business centre with an Internet connection via WLAN, fax and secretary services, a photocopier, scanner, and printer (for paper and transparencies), as well as parking for those arriving by car. Culinary options include the Puerto Alegre restaurants, where guests are served Mexican and international specialities.

This hotel is located on the Plaza de las Artesanías in Veracruz. Guests will reach Zócalo square and the Paseo del Malecon in about 3 minutes, and the Pemex tower, the tourist centre, and Los Portales are approximately 5 minutes from the hotel. It is around 20 minutes to the aquarium, and some 2 km to San Juan de Ulua. In addition, the international airport lies around 25 km away.

A continental breakfast is on offer to guests each morning. Lunch and dinner can be taken à la carte.