In keeping with the character and spirit of the surrounding indigenous Knysna forest, this city hotel enjoys beautiful woodwork throughout. The hotel offers 49 tastefully decorated en-suite rooms. The wood is complimented by lush landscaped gardens which also features a sparkling swimming pool suspended in a wooden sundeck. Breakfast at the hotel may be enjoyed inside the Blue Goose restaurant or on the sundeck. The hotel also has a fascinating steam train theme with much original railroad memorabilia and many historic photographs. Further facilities include a lobby with 24-hour reception, a hotel safe, and room and laundry services (fees apply to both).

The hotel is centrally situated on the corner of Gray and Trotter Streets in Knysna, within easy walking distance of the waterfront and the town centre, where guests will find restaurants, nightlife and shops. Nearby places of interest include the Featherbed Nature Reserve (300 m away), Knysna Elephant Park (a 15-minute drive away) and the Safari Ostrich Show Farm (65 minutes by car). The beach at Buffalo Bay is approximately 1.5 km from the city hotel. Choo-Tjoe railway station is just a short walk away, and nearby airports include George (85 km away) and Port Elizabeth (294 km away).