This city hotel comprises a total of 217 rooms spread over 8 floors, including 4 suites and 3 junior suites. Since 1902, this establishment has hosted some of the world's most recognisable names, including acclaimed actors, authors and world leaders on royal and state visits to Kenya. With its old world charm and historic features, the hotel remains a significant landmark in the centre of Nairobi and includes the Thorn Tree Café - the famous message tree. Further facilities on offer to guests include a lobby, a currency exchange facility, a newspaper stand and a hairdressing salon. There is a restaurant and business travellers will appreciate the conference facilities. Guests can also take advantage of the Internet access and room and laundry services. There is parking available for those arriving by car. The hotel has a large stylish lobby with black and white tiled floor and a wide dark wood reception desk.

This hotel is centrally located in Nairobi's shopping and central business district. It has easy access to central business district attractions, international organisations and financial institutions including the Nairobi Stock Exchange, government ministries and historical landmarks. It lies 18 km from Jomo Kenyatta International Airport.

The Thai Chi, situated on the 1st floor of the hotel, is one of the city's most elegant dining establishments, and serves the finest authentic Thai cuisine.