This air-conditioned city hotel comprises a total of 596 rooms spread over 16 floors. The impressive lobby offers guests a 24-hour reception desk, a lift, a safe, and a currency exchange. Within the hotel there is a café, a pub, a fine-dining restaurant, a newspaper kiosk, conference facilities and a public Internet connection. Room and laundry services round up the offerings. Guests may use the hotel car park for an additional fee. Large, grand lobby with high ceilings invites guests to sit and relax. Afternoon tea served in the adjacent Palm Court.

This hotel is located in the heart of downtown Pittsburgh and next to the best shopping area.

The dining room is an award-winning restaurant serving fine Continental cuisine infused with bold flavors of the Mediterranean. There is a smaller restaurant which serves light snacks, afternoon tea and specialty drinks in a relaxing atmosphere. There is a lounge consturcted as an English-style pub, serving tavern-style food for lunch and dinner.