The hotel offers quiet holidays for families and couples. Surrounded by the island's tropical mountains, the hotel itself offers a range of guest facilities, such as a lobby with hotel safe and newspaper stand, a home cinema with DVDs and a bar and restaurant. Guests may also take advantage of the conference facilities, Internet access, room and laundry services, and a car park. The hotel offers 46 guest rooms in total.

This charming hotel is located in Cilaos, which is renowned for its green areas (near Foret de Bebour) and the crater of the volcano. The area is ideal for people who love trekking, hiking and other such activities. The village, with its many shops and bus station, is about 1.5 km from the hotel, while Saint Pierre and the beach are around 4.2 km away. The capital St. Denis is approximately 55 km from the hotel, while other nearby places of interest include the Roche Merveilleuse viewpoint (3 km), the tourist information office (1.5 km) and the thermal spa (2 km).

The hotel's Les Physalis restaurant specialises in Creole food, generally with local delicacies cooked with traditional spices, and served with rice and grains such as lentils. A breakfast buffet is served each morning and dinner is available as a buffet, à la carte, or from a set menu.