The air-conditioned hotel is famed for its outstanding guest service and has won the Torchbearer Award 6 times. The hotel offers the highest level of facilities and services. It comprises a total of 162 guestrooms, including 5 junior suites and one suite, spread over six floors. Amongst the hotel's facilities count a foyer with a 24-hour reception desk, a currency exchange desk, a restaurant, public Internet access, rooms and laundry services (fees apply) as well as a car park and a garage. The lobby is medium sized with a separate area full of comfortable seating and a pay for access internet station.

The hotel is located at the heart of Richmond. Guests will reach the town centre in only about 20 minutes. Restaurants and public transport are located in the vicinity, while Vancouver's international airport is located roughly 10 minutes away.

An upbeat and lively family style restaurant and is open for breakfast, lunch and dinner.