This fully air-conditioned hotel comprises 2 floors with a total of 123 rooms. Facilities include an inviting foyer with a 24-hour reception desk, safes, a currency exchange desk, a cloakroom and lifts. Culinary options include a bar and an air-conditioned restaurant with a non-smoking area and highchairs for infants. Business guests are offered several conference rooms. In addition, the hotel also provides public Internet access, a WLAN access point and various shops. There is a kids' club for younger guests. Room and laundry services are also available to guests, as is a car park for those arriving by car. The medium size lobby is bright with large windows offering lots of natural light. The whole look is modern with tiled flooring and a long sleek reception desk to the left as you enter the hotel.

This charming hotel offers guests a wonderful view of the lagoon and is around 10 m away from Knysna Quays beach. The nearest nightclub lies some 1 km from the hotel and George airport is around 60 km from the hotel.

Guests may select their breakfast from an ample buffet.