The hotel building is 28 storeys high, with a total of 200 suites. It was built in 2008 and offers guests a range of facilities, including a lobby, 24-hour reception and check-out service, hotel safe, currency exchange facilities, cloakroom and lift access. A café, bar and restaurant offer dining and drinks. There is also a library with Internet café for in-house guests only. Conference facilities and WLAN Internet access are available, and room service and laundry service (both for an additional fee) are offered. The hotel is fully air conditioned.

The Suzhou hotel is conveniently located for leisure travellers, within easy reach of the Suzhou Amusement Park, Hanshan Temple and Lion Hill.

The restaurant serves healthy and nutritious breakfast, lunch and dinner buffets. Other facilities include the exclusive Cigar Bar and Wine Lounge.