This air-conditioned hotel has 111 guest rooms and a business centre with 7 meeting rooms. The hotel offers guests room service, the informal and friendly Chandlers restaurant and the informal Lounge bar. Additional services provided at the hotel include a lobby with 24-hour reception and check-out desk, Internet access, a laundry service and a car park for guests arriving by car.

The hotel is located in North Bristol, just off junction 19 of the M5 and within easy reach from the M4. The hotel is just 13 km from Bristol's bustling city centre and Bristol Airport is 30 km away. The historic centre of Bath can be reached in 30 minutes by car while Cardiff city centre and the Millennium stadium are a 40-minute drive away.

The hotel provides room service featuring a choice of international and British dishes from the room service menu. Chandlers, the hotel's informal and friendly restaurant, offers traditional British or international cuisine and in the Lounge bar guests can have a cocktail or beer, or even enjoy a light meal at this informal bar. Chandlers restaurant serves a full breakfast buffet each morning, and at weekends meals can be chosen from a traditional carvery lunch, buffet dinner or à la carte.