Renovated in 2006, the contemporary lobby is stylish and fun and offers 24-hour reception and check-out service. Views from the rooms range from the Port of Long Beach to the city of Long Beach. The hotel's 3rd floor pool offers a great experience and view. Other amenities are concierge services, safety deposit boxes, a valet service, a business centre, car hire desk, guest laundry and a sundry shop. With 374 guest rooms, the air-conditioned establishment also features currency exchange facilities, lift access, a newspaper stand, hairdressing salon and auditorium. Guests may dine in the café or restaurant and sip their favourite drinks in the bar, pub and disco. Business guests are sure to appreciate the conference facilities. Internet access, a car park and garage are also provided. For additional fees guests can make use of room service and bicycle hire.

The hotel is located in the heart of Long Beach, steps away from Pine Avenue's dining, entertainment and shopping. It is across the street from the Long Beach Convention Centre and the Pike. The property is also just a few kilometres from the Queen Mary and the Port of Long Beach. The bus and train stations are within easy walking distance.

Sip Restaurant offers a variety of modern cocktails, fine wines by the glass and bold flavoursome food options. La Trattoria has a casual atmosphere, perfect for a quiet breakfast. Starbucks Coffee serves Starbucks throughout the day with irresistibly fresh pastries, aromatic coffee to go, and Starbucks speciality beverages. A breakfast buffet is served each morning at the hotel. Lunch and dinner are offered à la carte and from set menus, whilst dinner may alternatively be selected from a buffet.