Built in 1904, the hotel comprises a total of 1,194 rooms spread over 32 floors. The impressive lobby houses a 24-hour reception desk, a piano lounge, a safe, a currency exchange counter, a cloakroom, and lifts. Moreover, within the fully air-conditioned hotel is a newspaper stand, shops, a hairdressing salon, a bar, the fashionable Michael Mina restaurant with highchairs for infants, and the historic Oak Room restaurant. The hotel has a conference room for meetings and banqueting, and a public Internet connection. Room and laundry services are also on offer. Parking spaces are available in the hotel car park.

This elegant luxury hotel is in the heart of the city, facing Union Square. It is located directly by a taxi rank and only 5 blocks from the financial district and Chinatown. Shops, restaurants, bars and pubs are approximately 800 m from the hotel.