The business centre offers computer and mobile phone rentals and a full complement of business services and equipment. The air-conditioned business hotel offers 593 guest rooms and 12 conference and function rooms with seating capacities from 14 to 760. Further facilities include a lobby, lift access, a breakfast/dining room and, for an additional fee, a car park and room and laundry services. The lobby is on the 2nd floor and is very large with some sitting space.

The city hotel is located in Yokohama, Japan, on the waterfront of the Port of Yokohama and adjacent to the Pacifico Yokohama Convention Center. The Minatomirai train station is 250 metres from the hotel.

The hotel offers six restaurants, which serve French, Cantonese, Italian and Asian cuisines, amongst others. The hotel also has a buffet restaurant and two bars. Starboard offers a variety of drinks and live jazz in the evening. Breakfast is served each morning and set menu and à la carte options are available for lunch and dinner.