The hotel demonstrates a commitment to consistently exemplary customer service and satisfaction by exceeding every guest expectation, providing customers with what they want, when they want it. Some of the many features of the hotel include high speed internet, complimetary wireless internet in the lobby, a virtual office, 24 h business center, and 24 h concierge service. A W.H. Smith Gift Shop is located on the premises and valet parking is also available for a fee of $29 a day. The Hotel offers the best in luxurious classic contemporary accomidations, featuring 479 rooms, a casual coffee shop, intimate cocktail bars and 24-h room service. A one stop Instant Service guest service center, provides guests with a quintessential single point of contact approach to guest satisfaction.

A luxury property strategically located adjacent to the French Quarter on the historic St. Charles Avenue streetcar line, the renowned Warehouse/Art District and Harrah's Casino. The hotel is just a short walk from the Aquarium of the Americas, the World War II Museum, the newly renovated Convention Center, the Superdome, the New Orleans Arena and the Riverwalk shopping plaza. Louis Armstrong International Airport is just 24 km away.