A lobby and a reception are available to guests. Amenities include a safe. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. Gastronomic options include a restaurant, a café and a bar. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. The grounds of the complex feature a playground and an attractive garden. A playroom is also among the amenities at the complex. Guests travelling in their own vehicles can make use of the available parking spaces. Additional services include a babysitting service, a childcare service, medical assistance, room service, a laundry and a hairdressing salon. A shuttle service is offered.The complex offers a children's pool. A waterslide provides fun for all ages. Sun loungers and parasols offer the ideal way to unwind. A hot tub provides an opportunity for relaxation. There is also a poolside snack bar. The complex offers a range of outdoor sporting opportunities, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and basketball, or for a fee, golf and fishing. Many types of sport are available, including watersports such as windsurfing, sailing, catamaraning, kayaking, snorkelling and aquafit. For a fee, water skiing, jet skiing, pedal boat hire, canoeing and diving can also be enjoyed. A gym and pool/billiards are some of the sports and leisure options available at the complex. The complex features a range of wellness options, including a spa, a sauna, a steam bath and massage treatments. In addition, a beauty salon is available to guests for a fee. Additional leisure options available to guests include an entertainment programme, live music, a disco, a kids' club and a kids' disco.

El hotel se encuentra localizado en la exclusiva Riviera Maya, a 10 minutos del pintoresco pueblo de Playa del Carmen y a 45 minutos del Aeropuerto Internacional de Cancún, frente a la playa e inmerso en vegetación, entre cenotes, manglares y lagunas naturales. Los principales atractivos de la zona son el pintoresco pueblo de Playa del Carmen con su gran variedad de bares, restaurantes, tiendas de artesanía y los parques naturales de Xcaret y Xel-Ha, que cuentan con un sinfín de especies naturales. Las actividades en este destino son varias, podrá elegir desde la práctica de todo tipo de deportes náuticos, hasta excursiones organizadas por la selva, descubriendo las grutas y cenotes, que atesora naturaleza en estado puro. El servicio de transporte público está a 3,5 km y el aeropuerto de Cancún a unos 45 minutos.